Frequently asked questions....
#1) How fast will my order be shipped?
Orders are processed & shipped within 24-48 hours, depending on weekends & holidays . When you place an order with Churchill's, you will receive an e-mail confirmation. We will ship using US Postal Service or UPS Ground. If we are out of stock on an item, we will contact you by phone or e-mail to update you on the status of your order. Shipping is estimated at 2 to 5 business days.
#2) Do I have to order online?
Not everyone is comfortable placing orders online, so we'll be happy to accommodate you over the phone at (530) 218-0895, Monday through Sunday, 8AM to 9PM Pacific Standard Time.
#3) Do you take special or custom orders?
Yes we do! Let us know what you'd like and we'll gladly quote you a price. On custom orders, we require a 50% deposit at time of ordering.
#4) What is your return policy?
We will gladly accept a return for exchange or credit if purchased from Churchill's within 30 days of purchase date. (Please note that special orders, custom orders, or sale items are excluded). We ask that you contact us before returning the item. Product must have original tags & labels on garment, boots must be returned in original boot box, and product must not have been worn or used. Please include a copy of your original receipt & telephone number where you can be reached in case we need to contact you. Your package should be insured and return freight prepaid. Refunds will be issued in the original form of payment (excluding shipping charges).
Returns can be sent to:
CHURCHILL'S WESTERN TACK & APPAREL
4187 GEORGE AVE
PLUMAS LAKE, CA 95961
#5) What forms of payment do you accept?
We accept Visa, Master Card & Discover. Your credit card will be charged the day your order is shipped. Orders shipped to a California address will be charged 8.75% state sales tax.
#6) Can you ship internationally?
Unfortunately at this time we cannot ship outside the continental U.S.